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May 2011
May 2011



Cover Story
Limousine Déjà vu
With another round of consolidation in the wind, some fresh lessons about growing relationships in a shrinking industry.
Is the limousine industry set for another round of consolidation in 2011? It depends on where you look — and who you ask. But it’s happened once and some say it will happen again this year. Whether it happens or not, consolidation is affectin...

Special Report
Amen! (ity)
Hotels are tailoring their extras to build compliance and sell meetings.
Between increasing business travel and intensified competition among hotels, the 2012 negotiating season already promises to be vigorous. One of the easier things that travel managers can do to prepare is track their travelers’ current prefer...
Special Report
Going Strategic
The juggernaut known as "strategic meetings management" has invaded the domain of travel managers. For help, they're turning to their travel management companies.
After a decade of discussion and development, the discipline now known as “strategic meetings management,” or SMM, has become a pillar of the $263 billion US meeting-and-convention industry.  About half of US companies have implemented S...

Departments
Airport Monitor
Raleigh-Durham Int’l.
You can get to London from here.
There are precious few non-hub airports in this country with nonstop service to London. Raleigh/Durham International (RDU) is one of them. American Airlines — which once ran a hub here — lofts a daily 767-300 to Heathrow. The nonstop intercon...
Editor's Notes
The Out Box
Tea Leaves
The recent unpleasantness in the global economy has rendered predicting anything beyond the next 15 minutes something of a high-wire act for forecasters. Nonetheless, signs of recovery are blossoming around the world —...
Going Global
Focus On Paris
The city of Light is still a city unsurpassed.
Paris. For many, the mere mention of the word evokes images — gaslit Monet paintings, the Eifel Tower, Bogie and Bergman in Casablanca. But corporate travelers know that romance aside, Paris is a world class business destination. It’s the nat...
Managed Travel ROI
Real Money, Travel Benefits Or Both?
Creating an effective travel management program begins with asking the right questions.
Let’s begin our exploration of managed travel with a bunch of questions, drawn from my own personal experience. After the courtship, when the job interview process is over and you’ve been offered that travel manager’s position, it’s the first...
Speaking Freely
Insiders' Observations
How semantics can get organizations out of their data silos and into cross-functional relationships: “The key objective of implementing 
Travel Buyer's FYI
Short Subjects
Visas In Time
Often, one of the last things a business traveler heading overseas does is apply for a visa. The delay can be costly, frustrating and sometimes even put the whole trip in danger.

The wait is often ins...

Association News
ACTE Launches Around the World in 80 Hours
RMBTA Creates New Partnership With Colorado Tourism Office
GBTA, ISM Partner to Present Travel & Meeting Summit 2011
GBTA Inaugurates GovTravDC, New Government Travel Even
Association Profiles
Franklin Reviews Managed Travel Past & Future at SDBTA
Meeting & Event Planners Move to the Head of the Class